Refund policy

Refund Policy

Last updated: July 2026

At Babyoro, we want every customer to shop with confidence. If an eligible item does not meet your expectations, you may request a return within the period outlined below.

1. 30-Day Return Window

You may request a return within 30 days from the date your order is delivered.

Returns requested after the 30-day period cannot be accepted unless required by applicable law.

2. Return Eligibility

To qualify for a return, the item must be:

  • In the same condition in which it was received

  • Unused, unwashed, unassembled (if applicable), and unaltered

  • Returned with the original packaging, accessories, manuals, and tags (if included)

  • Accompanied by valid proof of purchase from Babyoro

Eligible returns may include:

  • Damaged items

  • Defective products

  • Incorrect items received

  • Unwanted items

  • Items ordered by mistake

Items that have been damaged due to misuse, improper care, accidents, modifications, normal wear and tear, or improper assembly are not eligible for return.

For hygiene and safety reasons, certain personal care or baby hygiene products may not be eligible for return once opened or used unless they arrive damaged or defective.

3. How to Start a Return

Before returning any product, please contact our Customer Support Team.

Email: customersupport@babyoro.com

Phone: +1 (928) 813-8728

Live Chat: Available on our website

Please include:

  • Your order number

  • The product(s) you wish to return

  • The reason for the return

  • Clear photos if the item is damaged, defective, or incorrect

Once your request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label.

Please do not send any item back without prior authorization, as unauthorized returns may delay or prevent processing.

4. Return Address

Approved returns should be sent only to:

Babyoro

4016 Grand Ave Ste A at Staples

Chino, CA 91710

United States

Please use only the return instructions and shipping label provided by our Customer Support Team.

5. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, incomplete, or incorrect item, contact us as soon as possible.

Once your claim has been reviewed and approved, Babyoro will provide a replacement or issue a full refund at no additional cost.

Please keep the original packaging, shipping label, and all included contents until your claim has been resolved.

6. Return Shipping & Fees

For approved eligible returns, Babyoro provides a prepaid return shipping label.

  • Return Shipping Fee: $0

  • Restocking Fee: None

Original expedited shipping charges, if any, are non-refundable unless the return results from our error or the item arrived damaged, defective, or incorrect.

7. Refund Process

After your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 10 business days after approval.

Depending on your bank, credit card issuer, PayPal, or other payment provider, additional processing time may be required before the funds appear in your account.

8. Exchanges

Eligible products may be exchanged within the same 30-day return period, subject to product availability.

Please contact Customer Support with your order number and the replacement item you would like.

If a replacement is unavailable, we may offer a full refund instead.

9. Missing Refunds

If more than 10 business days have passed since your refund was approved, please first contact your bank or payment provider.

If you still have not received your refund, please contact us:

Email: customersupport@babyoro.com

Phone: +1 (928) 813-8728

10. Contact Babyoro

Store Name: Babyoro

Business Address: 4016 Grand Ave Ste A at Staples

Chino, CA 91710

United States

Email: customersupport@babyoro.com

Phone: +1 (928) 813-8728

Live Chat: Available on our website

Customer Support Hours

Monday–Friday: 9:00 AM – 5:00 PM (Pacific Time)

Saturday–Sunday: Closed

Messages received outside business hours will be answered on the next business day, typically within 24 hours.