Terms of service

Terms of Service

Last updated: July 2026

Welcome to Babyoro. These Terms of Service govern your access to and use of Babyoro.com, including browsing our website, creating an account, contacting our Customer Support Team, and purchasing products.

By using our website, you agree to these Terms of Service and our related policies. If you do not agree with these Terms, please do not use our website.

1. About Babyoro

Babyoro offers carefully selected baby, newborn, maternity, parenting, and family essentials to customers within the United States.

Our online store is powered by Shopify. Purchases made through our website are transactions between you and Babyoro, not Shopify.

2. Customer Information and Accounts

By placing an order or creating an account, you confirm that:

  • You are legally able to enter into a purchase agreement.

  • All information you provide is accurate, complete, and current.

  • You are responsible for maintaining the security of your account and password.

Please notify us immediately if you believe your account has been accessed without authorization.

3. Products and Availability

We make every reasonable effort to display product descriptions, images, colors, sizing, and specifications accurately.

However:

  • Product colors may vary slightly depending on your device or screen settings.

  • Packaging or product appearance may differ slightly from website images due to manufacturer updates.

  • Availability may change without notice.

  • We reserve the right to discontinue or modify products at any time.

Customers should carefully follow any instructions, safety guidelines, and age recommendations provided with each product.

4. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase.

Orders are accepted only after:

  • Payment authorization

  • Fraud screening

  • Order verification

We reserve the right to cancel or refuse any order for reasons including:

  • Payment authorization failure

  • Suspected fraud

  • Pricing or inventory errors

  • Product unavailability

  • Invalid or incomplete shipping information

  • Violation of these Terms

If payment has already been collected, any approved cancellation will be refunded to the original payment method.

5. Prices, Taxes and Payments

All prices are displayed in U.S. Dollars (USD).

Applicable taxes and shipping charges are calculated during checkout.

By placing an order, you confirm that:

  • You are authorized to use the selected payment method.

  • Your billing information is accurate.

Accepted payment methods are displayed during checkout.

6. Shipping and Delivery

Babyoro currently ships within the United States only.

Shipping Information

  • Processing Time: 1–2 Business Days

  • Standard Delivery: 3–5 Business Days

  • Flat Rate Shipping: $4.99

Orders are processed Monday through Friday, excluding U.S. federal holidays.

We may ship orders using USPS, UPS, FedEx, or other qualified carriers.

Delivery estimates are provided for convenience and are not guaranteed, as delays caused by weather, carriers, holidays, or incorrect shipping information may occur.

Please review our Shipping Policy for complete shipping details.

7. Returns and Refunds

Eligible items may be returned within 30 days of delivery.

Approved refunds are issued to the original payment method within 10 business days after approval.

Complete return requirements, exclusions, and instructions are available in our Refund Policy.

8. Acceptable Use

You agree to use our website only for lawful shopping purposes.

You may not:

  • Access another customer's account

  • Submit false or misleading information

  • Upload malicious software or harmful code

  • Interfere with website security

  • Copy, reproduce, or scrape website content without permission

  • Violate applicable laws

  • Place fraudulent or abusive orders

  • Purchase products for unauthorized resale

We reserve the right to suspend accounts, cancel orders, or restrict access when misuse is detected.

9. Intellectual Property

The Babyoro name, logo, website design, graphics, text, product images, and other original content are owned by or licensed to Babyoro.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

Third-party trademarks remain the property of their respective owners.

10. Customer Reviews and Submitted Content

Reviews and other customer content must:

  • Be truthful

  • Be based on genuine experiences

  • Comply with applicable laws

By submitting content, you grant Babyoro permission to display and use it for operating, improving, and promoting our business.

We reserve the right to remove content that is misleading, abusive, unlawful, or unrelated.

11. Third-Party Services

Our website uses trusted third-party providers, including:

  • Shopify

  • Payment providers

  • Shipping carriers

  • Analytics providers

  • Marketing partners

Third-party services operate under their own terms and privacy policies.

Babyoro is not responsible for third-party websites or services that we do not control.

12. Errors and Website Updates

Occasionally, our website may contain typographical errors, pricing mistakes, inventory inaccuracies, or outdated information.

We reserve the right to correct such errors and update information at any time without prior notice.

If an error significantly affects an order, we will contact the customer and provide an appropriate solution, including cancellation or refund if necessary.

13. Website Availability and Limitation of Liability

We strive to keep our website available at all times but cannot guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, Babyoro shall not be liable for indirect, incidental, special, or consequential damages arising from website use or product purchases.

Our maximum liability relating to any order shall not exceed the amount paid for that order.

Nothing in these Terms limits consumer rights provided under applicable law.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy.

We encourage customers to review our Privacy Policy before using our website.

15. Governing Law

These Terms are governed by the applicable federal laws of the United States and the laws of the State of California, without limiting any mandatory consumer protection rights available under applicable law.

16. Changes to These Terms

Babyoro may update these Terms of Service periodically.

The latest version will always be available on this page with an updated "Last updated" date.

17. Contact Babyoro

Store Name: Babyoro

Business Address

4016 Grand Ave Ste A at Staples

Chino, CA 91710

United States

Email: customersupport@babyoro.com

Phone: +1 (928) 813-8728

Live Chat: Available on our website

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)

Saturday – Sunday: Closed

Messages received outside business hours are typically answered on the next business day within 24 hours.