Privacy policy

Privacy Policy

Last updated: July 2026

At Babyoro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to customers and visitors of our website.

This Privacy Policy applies when you visit Babyoro.com, place an order, contact our Customer Support Team, create an account, subscribe to marketing communications, or otherwise interact with our services.

Information We Collect

The information we collect depends on how you use our website and services.

Information You Provide

We may collect:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order history and purchase information

  • Return, refund, cancellation, and exchange requests

  • Account details and preferences

  • Messages sent through email, contact forms, phone, or live chat

  • Information submitted through surveys, reviews, or promotional offers

Payment information is securely processed by Shopify and the payment provider selected during checkout. Babyoro does not store or have access to your complete payment card information.

Information Collected Automatically

When you visit our website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Shopping cart activity

  • Referral source

  • Approximate location based on IP address

  • Date, time, and duration of your visit

  • Cookie identifiers and similar technologies

Information From Service Providers

We may receive information from trusted service providers that help us operate our business, including:

  • Shopify

  • Payment processors

  • Fraud prevention providers

  • Shipping carriers

  • Order fulfillment partners

  • Analytics providers

  • Advertising platforms

  • Customer support providers

We use this information only for legitimate business purposes described in this Privacy Policy.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders

  • Confirm payments

  • Ship and deliver purchases

  • Provide order updates

  • Process returns and refunds

  • Respond to customer inquiries

  • Improve our products and services

  • Personalize your shopping experience

  • Detect fraud and protect website security

  • Analyze website performance

  • Send promotional emails if you have chosen to receive them

  • Comply with legal, accounting, tax, and regulatory requirements

  • Enforce our Terms of Service and store policies

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails. Transactional emails related to orders, payments, returns, or account activity may still be sent when necessary.

Cookies and Similar Technologies

Babyoro uses cookies, pixels, tags, and similar technologies to:

  • Keep our website functioning properly

  • Remember your preferences

  • Improve website performance

  • Analyze visitor behavior

  • Prevent fraud

  • Support marketing and advertising

Disabling cookies may affect certain website features, including saved preferences, shopping cart functionality, and checkout performance.

How We Share Information

We may share personal information only when necessary to operate our business or complete your order.

This may include:

  • Shopify

  • Payment processors

  • USPS, UPS, FedEx, DHL, or other shipping providers

  • Warehousing and fulfillment partners

  • Fraud prevention providers

  • Customer support platforms

  • Analytics and advertising providers

  • Professional advisers

  • Government authorities or regulators where required by law

We may also disclose information during a merger, acquisition, financing, or sale of business assets.

Babyoro does not sell your personal information for monetary value.

Certain advertising activities may be considered "sharing" under applicable U.S. privacy laws.

Shopify

Our store is powered by Shopify.

Shopify processes information necessary to operate our online store, process payments, prevent fraud, and provide secure checkout services.

Information submitted through Babyoro may therefore also be processed by Shopify in accordance with Shopify's own Privacy Policy.

Your U.S. Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of eligible information

  • Receive a portable copy of your information

  • Opt out of targeted advertising where applicable

  • Appeal certain privacy decisions

  • Use an authorized agent where permitted by law

These rights may be limited where required by applicable laws or necessary for fraud prevention, legal compliance, or completing transactions.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended.

Babyoro does not sell personal information for money.

Where required by law, eligible California residents may opt out of certain advertising or data-sharing activities.

How to Submit a Privacy Request

To submit a privacy request, contact us:

Email: customersupport@babyoro.com

Phone: +1 (928) 813-8728

Live Chat: Available on our website

Please include enough information for us to identify your account and process your request.

We may request additional verification before completing certain requests.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Fulfill customer orders

  • Provide customer support

  • Process returns and refunds

  • Maintain accounting and tax records

  • Detect fraud

  • Resolve disputes

  • Comply with legal obligations

  • Enforce our agreements and policies

When information is no longer required, it is securely deleted or anonymized.

Data Security

Babyoro uses appropriate administrative, technical, and organizational safeguards to protect your personal information.

While we work hard to secure your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to use strong passwords and contact us immediately if unauthorized account activity is suspected.

Children's Privacy

Babyoro is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If a parent or legal guardian believes a child has submitted personal information, they may contact us to request its removal.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or external services.

Babyoro is not responsible for the privacy practices of third-party websites. We encourage customers to review the privacy policies of any external website they visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or technology.

The updated version will always be published on this page with a revised "Last updated" date.

Contact Babyoro

Store Name: Babyoro

Business Address

4016 Grand Ave Ste A at Staples

Chino, CA 91710

United States

Email: customersupport@babyoro.com

Phone: +1 (928) 813-8728

Live Chat: Available on our website

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Pacific Time)

Saturday – Sunday: Closed

Messages received outside business hours are typically answered on the next business day within 24 hours.